Warranty Policy

We’re sorry to hear that.

AUPU offers a 1-year warranty on all products purchased through official website.

Consumables such as the humidifier filter, water filter cartridge, and HEPA filter are not covered by the warranty.

To initiate a warranty claim, a purchase receipt (original invoice, electronic invoice, online shopping delivery note) must be provided to determine the warranty start date.

If a purchase receipt cannot be provided, the default warranty start date is: Factory date + Three months.

PLEASE NOTE This product is a household purifier with humidifier and is not suitable for construction dust removal, industrial dust removal, and similar scenarios. If the product is used in non-routine household environments and malfunctions occur, it will not be covered by the warranty.

Non-Warranty Regulations:

Damage caused by not following the product's instructions for use, maintenance, and storage.

Damage caused by force majeure.

Damage caused by non-designated professionals during component inspection and repair.

To make a warranty claim, customers should contact us at support@iaupu.com with the proof of purchase and a description of the issue.

This warranty is non-transferable. AUPU is committed to providing high-quality products and excellent customer service to its customers.

Please feel free to contact support@iaupu.com if you have any question.

FAQ

What sets the Airwhale 2-in-1 air purifier and humidifier apart?

It combines advanced air purification with hygienic humidification in one device, delivering cleaner, healthier, and perfectly moisturized air for your entire home—saving space, time, and effort.

What room size is the Airwhale 2-in-1 air purifier and humidifier suitable for?

It covers areas up to 773ft² and refreshes the air every 30 minutes.

Is the Airwhale 2-in-1 air purifier and humidifier pet-friendly?

Yes, it effectively removes pet hair, dander, and odors, keeping your air fresh even in homes with pets.

How do I clean and maintain the device?

The design includes top water refills and bottom drainage for hassle-free maintenance. The humidifier filter is washable, and the HEPA filter is easy to replace.

Do you offer a return policy?

Yes, we provide a 30-day return policy. If you're not satisfied with the product, you can return it hassle-free.

Is there a warranty?

Yes, the product comes with a 1-year warranty covering key components. Please note that consumable items such as the HEPA filter, humidifier filter, and water filter are not included in the warranty coverage.

Do you ship for free?

Yes, we offer free shipping within the US, and orders are shipped within 1-3 business days.

How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number to monitor its delivery status.

Warranty Policy

FAQ

Let's stay in contact